This is the protocol for delivering items to someone who is in self isolation due to being infected or likely infected. It is designed so you do not take away virus from an already-infected home.
It may appear long and thorough, but it is absolutely essential that you do not risk spreading the virus further from the home of someone who is already infected.
In most cases, the person delivering should not enter the recipient’s home at any point during this process, to prevent the virus from being spread into or out of the house (on shoes etc). People receiving deliveries should be aware that anyone who attempts to persuade them into allowing entry is not acting according to protocol.
This is a modified and stripped down version of delivering items to someone in self isolation protocol with some of the steps required to prevent transmission into a home having been removed. If you are delivering to someone who is self-isolating due to being immunocompromised you must use that protocol rather than this one!
How to deliver items to someone infected in self isolation
- Place the items you’re going to deliver into a bag.Use a disposable bag if possible; the infected person will be keeping it.
- Travel to see the person, in a way which minimises your risk of exposure to the virus.
- If possible, travel by pavement, a private car in which you’ve wiped down all the surfaces you’ll touch with bleach solution, or a taxi.
- If you must use public transport, try not to touch spaces with your hands, use hand sanitiser after travelling if available, or wear gloves which you can change.
- If wearing gloves while travelling, remove these without touching the exterior with your bare skin. (illustrated technique, video technique)
- As you approach the person’s house, call/text/etc them to open the door.
- Do this after removing any gloves worn for travelling and before you put on (fresh) gloves, so that you don’t risk contaminating the gloves with any virus that may be on your phone or vice-versa.
- If they live in a block of flats or other building with a communal entrance accessed by a buzzer, call/text and ask them to buzz you in, rather than pressing the button.
- Put on (fresh) gloves, ensuring that you touch only the cuff of the glove with your bare hand. (illustrated technique) This minimises the risk of transmitting viruses to the exterior of your gloved hands or vice-versa.
- If you have hand sanitiser, use it before putting on the gloves, to further reduce this risk.
- If there are plenty of masks available in your area, you should wear a mask for this; if not, prioritise masks for healthcare workersand people who must enter houses to assist with personal care.
- If you do have a mask, put it on before putting on your gloves, to minimise the risk of transferring virus from your face to your gloved hands or vice-versa. (ECDC)
- Ask the recipient to back away from the door at least two meters, and put your bag on the floor immediately inside the doorway. Do not step through the door.
- Back away two meters, and let them get the items by picking up the bagremaining at a distance of two meters. (Feel free to shout greetings! But don’t hug/hand off items in person/etc.)
- Take your gloves off, without touching the exterior of the glove with your bare skin. (illustrated technique, video technique). This protects you from virus transmission when delivering to an already-infected recipient.
- If you are wearing a mask, remove gloves first and if possible put on fresh ones, then remove mask by hooking fingers under the straps at the back. Finally, remove fresh gloves if used. (ECDC)
- Wash your handswith hand sanitiser for more than 20 seconds if possible. Leave.
- When you get back, wash your handsand disinfect items you have used– see Disinfecting things protocol.