Prescription collection protocol

How to do collect the prescription

Find out the following information from the person whose prescription you are collecting:

  • Their full name
  • Their date of birth
  • Their address
  • Whether or not they usually pay for their prescriptions

Tell the pharmacist that you are collecting the prescription on behalf of (person)

The pharmacist will ask you for the information above

You may need to sign a prescription form as the patient’s representative

If you are delivering to someone who is immunocompromised or otherwise at risk, please follow this protocol. However, you do not need to open and disinfect what is inside the prescription bag. Before travelling to the pharmacy, take an empty plastic bag you have disinfected inside and out, or a new bag, and place this inside another disinfected bag, or another new bag. Take this to the pharmacy with you and ask the pharmacist to immediately place the pharmacy bag inside the inner plastic bag, then seal the outer bag.

If you are delivering to someone who is potentially infected, please follow this protocol